Efficiency, Honesty, Care, Achievement
The service concept of "high efficiency, honesty, care and achievement" put forward by us is not only rooted in our ideology, but also embodied in the actual actions of our employees. To this end, we have established a mature service assurance system to support our customer service commitment, which includes fast internal business processes, real-time online customer service and complaint system, internal customer service standard system and so on.
High efficiency
Our efficient service is reflected in its speed, safety, convenience and timeliness. Customer-oriented business processes enable us to respond quickly to customer needs; real-time online customer service and complaint system can timely answer your questions and handle your complaints.
Sincerity
"Honesty, the root of the Five Constants, the source of all walks of life." Faced with the unhealthy trend of the freight industry, such as competing prices, arbitrary charges and other industries, we abide by the professional code of integrity for a long time, and strictly implement: do not believe, do not stand, do not sincerity. We strive to make service charges open, transparent and reasonable, and not arbitrarily charge customer fees. To our customers, we have the integrity of service; to our employees and partners, we adhere to the integrity of corporate ethics.
Care
Only with heart can we do a good job. For our customers, we serve with heart and care with heart. We not only pay attention to the safety and convenience of customer goods, the vital interests of customers, but also to the long-term development of customer enterprises. Our concern for customers is reflected in our concern for customers'differentiated service needs, and provide high-value services for different customers' needs, so as to maximize the satisfaction of customer needs and create customer value. Our services, taking into account the different needs of customers in the whole freight transportation process, fully reflect the care of customers.
achievement
In our eyes, the goods placed by customers are not just pure goods. We see the eagerness of every customer hiding behind the goods. They all expect to achieve their own goals through our perfect service. We believe that customers are not only our customers, but also our trustworthy friends. We hope to establish a long-term cooperative relationship with customers. We hope that through the cooperation of both sides, we can not only achieve our own development, but also effectively promote the growth of customer enterprises and achieve customer development goals, thus achieving the coordinated development of the entire industry.
